Swiss expertise for 4–5 star service
Swiss5Stars is the consulting studio of Ettore Nigro, dedicated to helping independent hotels and restaurants reach 4–5 star and luxury-level service standards.
I work alongside owners and managers of small and mid-sized properties who want to offer a professional, warm and consistent guest experience – without becoming a large chain or losing their personality.
With experience in high-level hotels and restaurants, I translate international standards into practical routines your team can apply every day.
I work alongside owners and managers of small and mid-sized properties who want to offer a professional, warm and consistent guest experience – without becoming a large chain or losing their personality.
With experience in high-level hotels and restaurants, I translate international standards into practical routines your team can apply every day.
What makes Swiss5Stars different
- Tailored to small and mid-sized properties – realistic, pragmatic solutions for your structure and budget.
- Focus on guest experience – every recommendation is designed to increase satisfaction, loyalty and online reviews.
- Hands-on support – from analysis to implementation, staff training and follow-up, I stay by your side.
From first visit to concrete results
Every collaboration starts with a clear conversation about your goals: opening, relaunch, quality upgrade, solving specific service issues or preparing for higher classification.
I analyse your current situation on site – observing service, talking to key people and reviewing existing procedures. Together we prioritise what will have the highest impact with the resources you have.
Typical benefits for my clients include:
I analyse your current situation on site – observing service, talking to key people and reviewing existing procedures. Together we prioritise what will have the highest impact with the resources you have.
Typical benefits for my clients include:
- More consistent, reliable service across shifts and departments.
- Better guest feedback, reviews and ratings.
- More confident, motivated staff who know what is expected.
- Clearer processes and responsibilities for daily operations.
What clients appreciate
1 Rezension
Ihre Meinung ist uns wichtig und hilft uns, unseren Service zu verbessern
Nigro
Montag 19 Okt 2026
Ciao
Properties I support
I mainly support:
- Independent hotels aiming for 4–5 star standards.
- Small hotel groups and boutique properties.
- Fine dining restaurants and quality brasseries.
- Family-run hotels and restaurants preparing for a new phase.
Examples of projects
Here are some examples of how I can help:
- Structuring service and guest journey for a new boutique hotel.
- Reviewing restaurant service style to align with a refined, modern menu.
- Preparing a property for a higher star classification or quality label.
- Designing and delivering a training path for reception, restaurant or bar staff.
- Using a mystery guest visit to define a concrete improvement plan.
Languages spoken
I work comfortably in four languages:
- Italian
- French
- English
- German
Based in Switzerland, working on site
Swiss5Stars is based in Solothurn, Switzerland. I mainly work with properties in Switzerland and neighbouring countries.
On-site consulting is at the heart of my work, because real improvements come from observing your operations directly and working together with your team.
On-site consulting is at the heart of my work, because real improvements come from observing your operations directly and working together with your team.
Flexible and pragmatic collaboration
Depending on your needs, we can combine:
- On-site visits and workshops.
- Follow-up calls or online meetings.
- Ongoing mentoring for owners and managers.
Let’s plan your next steps
If you recognise your hotel or restaurant on this page and want to move towards 4–5 star service standards, I will be glad to speak with you.
Send me a short description of your property and your objectives. I will come back to you to suggest a first conversation and a possible approach tailored to your situation.
Send me a short description of your property and your objectives. I will come back to you to suggest a first conversation and a possible approach tailored to your situation.